Terms and Conditions for UK Services

These service terms and conditions set out the basis on which services are provided in the United Kingdom. By making a booking, requesting work, or instructing us to proceed, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service agreement, including the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the law that applies to the contract.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the individual, business, or organisation receiving the service. These UK service terms apply to all standard and bespoke work unless a separate written contract states otherwise. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

We may update these conditions from time to time to reflect changes in our operations, legal duties, or service arrangements. The version in force at the time your booking is accepted will apply to that booking. It is your responsibility to review the current terms of service before confirming a request, especially where work involves access to premises, specialist equipment, or regulated disposal activities.

Booking process

All bookings are subject to availability and acceptance. A request for service does not create a confirmed booking until we have acknowledged it and, where required, received any deposit or written approval. We may ask for information that is necessary to assess the work, including the type of service required, property access details, timing preferences, and any hazards that may affect safe delivery. Failure to provide accurate information may result in delay, additional charges, or cancellation.

When a booking is made, you must ensure that the requested service is suitable for the site, the location is accessible, and any consents needed from landlords, managing agents, neighbours, or third parties have been obtained. We are entitled to rely on the information provided by you. If the actual circumstances differ materially from the booking details, we may revise the scope of work, alter the price, or refuse to proceed if the service cannot be delivered safely or lawfully.

Booking dates and times are offered on a best-efforts basis and are not guaranteed unless expressly stated in writing. Where a time window is provided, it should be treated as an estimated period rather than an exact appointment. Delays may occur because of traffic, weather, supply issues, access restrictions, or circumstances outside our control. We will use reasonable efforts to notify you of significant changes, but we will not be liable for inconvenience caused by ordinary scheduling adjustments.

Payments and charges

Prices may be quoted as fixed fees, hourly rates, or variable charges depending on the nature of the service. Any quotation is based on the information available at the time and may be amended if the work changes or if additional labour, materials, equipment, or disposal costs are required. Unless stated otherwise, all prices are exclusive of taxes and any applicable statutory charges.

Payment terms will be confirmed when the booking is accepted. We may require full payment in advance, part payment as a deposit, or payment on completion. Where invoices are issued, they must be paid by the due date shown. If payment is not received on time, we reserve the right to suspend work, withhold delivery of completed items, charge reasonable recovery costs, and apply interest in accordance with applicable law. All sums are payable without deduction, set-off, or counterclaim unless required by law.

Where the service involves labour beyond the expected scope, emergency call-outs, waiting time, repeat visits caused by access issues, or the handling of contaminated or unusually bulky materials, extra charges may apply. Any such charges will be calculated fairly and communicated where reasonably practicable. If you ask us to proceed with additional work, this will be treated as acceptance of the revised cost.

We may correct pricing errors, whether discovered before or after a booking is accepted, provided that the correction is reasonable and made promptly. If a pricing error is significant and you do not wish to continue on the corrected basis, either party may cancel the affected part of the booking. Any refund due will be processed in accordance with the original payment method where possible.

Cancellations and rescheduling

You may cancel or reschedule a booking by giving notice as soon as reasonably possible. The amount payable on cancellation depends on the notice period, the type of service, and any costs already incurred. Where a booking has been specifically reserved, materials ordered, staff allocated, or equipment dispatched, we may retain all or part of any deposit and may charge for non-recoverable costs.

If you cancel at short notice, fail to provide access, or are not ready for the service to begin, this may be treated as a late cancellation or missed appointment. In such cases, a call-out fee, administration fee, or proportion of the agreed price may be charged to cover time and wasted resources. We will act reasonably when assessing cancellation costs and will not charge more than necessary to reflect genuine loss or expense.

If we need to cancel or rearrange a booking because of illness, safety concerns, equipment failure, severe weather, legal restrictions, or any other event beyond our control, we will try to offer an alternative time or issue a refund for any prepaid amount relating to the cancelled part of the service. We are not responsible for indirect losses arising from cancellation or rescheduling, except where liability cannot lawfully be limited.

Service standards and customer responsibilities

We will use reasonable care and skill in delivering the services agreed. You must provide accurate instructions, safe access, and sufficient notice of any risks, including fragile surfaces, hidden services, restricted parking, alarm systems, pets, or vulnerable occupants. If the service depends on utilities, permits, clear working space, or the presence of a responsible adult, you are responsible for ensuring those conditions are met.

You agree to remove or protect items that may be damaged by the work unless we have expressly agreed to do so. Where we move objects with your permission, we will use reasonable care, but we cannot guarantee that existing defects, hidden damage, or wear and tear will not become apparent during the service. Any claim that a service was incomplete or defective must be raised promptly so that we can inspect the issue and, where appropriate, offer a remedy.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability arising from or in connection with any booking, whether in contract, tort, misrepresentation, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law.

We will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or business interruption, except where such exclusion is unlawful. We are also not responsible for loss or damage caused by inaccurate instructions, hidden defects, unsuitable premises, third-party interference, or failure by you to take reasonable precautions. This limitation reflects the commercial nature of the service contract and the pricing agreed.

Where any item is supplied or handled as part of the service, our liability for damage to property will be assessed in light of the age, condition, and pre-existing wear of the item or area affected. You must take reasonable steps to reduce the risk of loss. If you believe damage has occurred, you must notify us without delay and preserve the affected area or item so that the matter can be investigated fairly.

Waste regulations and disposal

Where the service creates, removes, transports, or disposes of waste, both parties must comply with applicable waste laws and environmental requirements in the United Kingdom. Waste must be described accurately so it can be classified and handled correctly. If materials are hazardous, contaminated, electrical, clinical, sharp, or otherwise regulated, you must disclose this before booking. Additional procedures, charges, or refusals to collect may apply where the waste cannot be safely or lawfully handled under the agreed service.

You must not include prohibited items unless we have expressly agreed in writing to manage them in accordance with the law. We may refuse to handle waste that is incorrectly described, unsafe, or beyond our permitted scope. Where lawful disposal is provided, title to the waste transfers only when it has been accepted by us for the purpose of collection or removal. Until that point, the waste remains your responsibility.

If waste transfer notes, duty of care records, carrier details, or other documentation are required, the parties will cooperate to ensure accurate completion and retention of records. You agree to provide any information needed to support compliance. We may stop work if we suspect the materials presented do not match the booking description or if continuing would place us in breach of environmental or safety rules. Any additional costs arising from incorrect waste descriptions, contamination, or illegal items may be charged to you where permitted by law.

Suspension, termination, and force majeure

We may suspend or end the service immediately if you fail to pay, provide unsafe conditions, act abusively, request unlawful conduct, or materially breach these terms. We may also terminate if continued performance would expose us to risk, violate a legal duty, or damage our equipment or personnel. In such cases, you may remain responsible for work already completed, expenses incurred, and any cancellation charges that apply.

We will not be in breach of contract if our performance is prevented or delayed by events beyond our reasonable control, including extreme weather, transport disruption, civil disturbance, utility failure, labour shortages, fire, flood, epidemic restrictions, or governmental action. If a force majeure event continues for a substantial period, either party may cancel the affected booking by giving written notice, and any refund or payment adjustment will reflect work performed up to that point.

Complaints and dispute handling

If you believe the service has not been delivered in accordance with these terms, you should notify us as soon as reasonably possible and provide enough detail for the issue to be reviewed. We may request photographs, documents, access for inspection, or other information to help resolve the matter. We will consider any complaint in good faith and may offer re-performance, repair, a partial refund, or another reasonable remedy depending on the circumstances.

Where a disagreement cannot be resolved informally, the parties may attempt to settle it through negotiation before taking formal action. Nothing in these terms prevents either party from seeking urgent injunctive relief where necessary. Any claim must be brought within the period permitted by law. Failure to enforce any part of these terms on one occasion does not mean we waive the right to enforce it later.

Governing law

These service terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the law of England and Wales unless another part of the United Kingdom applies by mandatory legal rule. The courts of England and Wales will have exclusive jurisdiction, except where consumer law or other mandatory legislation gives you the right to bring proceedings elsewhere.

The headings in these terms are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows. References to legislation include amendments and replacements. If any provision is held invalid or unenforceable, it will be read down to the minimum extent necessary, and the rest of the terms will continue to apply. These UK service conditions are intended to be fair, transparent, and consistent with current legal requirements.

This document forms the entire agreement between the parties in relation to the service, unless a separate written agreement signed by both parties states otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms. They are designed to support a professional service arrangement with clear expectations on both sides.